Leavers Questionnaire The AA is committed to excellence and we recognise the importance of people to the success of our organisation. To give us a better understanding of why people leave the organisation we would appreciate it if you would spend a few minutes completing this questionnaire. Your comments, together with those of other employees, can help us to improve the working environment and conditions for the future. The information that you provide will be treated confidentially although in some circumstances it may be appropriate to pass some information on to line management to ensure appropriate action is taken. If you have any difficulties completing this questionnaire, please contact HR Operations on 0800 5877877.   YOUR DETAILS Name Payroll Number Department <-- Please select --> B2B AA Personal Finance Driving School AA Finance Group Finance Human Resources Insurance Contact Centre Product & Actuarial Business Change Customer Data AAIT Group Infrastructure Publishing Road Operations Marketing Road Contact Centres AA Signs Public Affairs eCommerce Legal Risk and Compliance Leave Date Length of Service <-- Please select --> Less than 2 months Less than 6 months Less than 1 year 1 year 2 years 3 years 4 years 5 years 5-10 years 10-15 years 15-20 years 20-30 years 30-40 years Over 40 years 1.WHICH OF THE FOLLOWING REASONS INFLUENCED YOU TO LEAVE THE AA? Please select from the list of personal reasons: Domestic commitments Retirement Inconvenient hours Leaving area / relocating Location/travelling Working relationships Unsuited to duties Ill health Maternity Return to education / study   Please select from the list of work related reasons: Dislike the work content Dislike the work structure Workload Insufficient career prospects Insufficient remuneration Management style Physical working conditions No longer wish to work Insufficient opportunity to work flexibly Job did not match expectations   Please specify any other reasons: 2. THE AA CONDITIONS OF EMPLOYMENT a) How do you feel about the pay and benefits provided by The AA? (Please tick where applicable)   Excellent Good Average Below Avg Not App Pay for your job Holidays Other Leave Sick pay Pension scheme Company cars Staff concessions Bonus/Incentive Comments b) How do you feel about other facilities/services? (Please tick where applicable) (Please tick where applicable)   Excellent Good Average Below Avg Not App Office accomodation and equipment Parking facilities Meal and refreshment facilities Health & safety provisions First Aid Security Ease of access into and within AA buildings Comments 3. RELATIONSHIPS a) Did your immediate line manager: (tick as appropriate)   Always Usually Occasionally Seldom Never Show fair treatment? Give praise for work well done? Deal promptly with complaints/problems? Give encouragement and help when needed? Explain the job properly? Inform you as to your progress? Listen to suggestions/criticisms? Conduct regular PDR's? Conduct regular one to one's? b) What were your working relationships like with your colleagues?   Excellent Good Average Below Avg Poor Please mark as applicable. Comments c) What was morale like in your department?   Excellent Good Average Below Avg Poor Please mark as applicable. Comments d) Did you feel discipline was fair in your department? Please mark as applicable. If 'no' please comment below. Yes No Comments 4. YOU AND YOUR JOB a) Please indicate the following in relation to your job: Work Level <-- Please select --> Overworked Just Right Underworked Interest Level <-- Please select --> Very Interesting Some Interest No Interest Responsibility <-- Please select --> Too Much Just Right Too Little Comments b) How could your job have been improved? c) Do you think your department offered a good service to its internal and external 'customers'? 5. TRAINING AND DEVELOPMENT How did you feel about: (please tick where appropriate)   Excellent Good Average Below Avg Poor Promotion prospects Opportunity for training / coaching Training courses / coaching relevance Opportunity to put learning into practice Other development eg Secondment Comments 6. COMMUNICATION a) How do you feel about communication?   Excellent Good Average Below Avg Poor By your immediate line manager Within your team Within your department Within your business area Within the AA b) How do you think communication can be improved? 7. YOUR NEW JOB (optional) a) Name of new employer: b) Location: c) Job Title: d) Working Hours: e) Leave entitlement (excluding bank holidays): <-- Please select --> 20 days 21 days 22 days 23 days 24 days 25 days 26 days 27 days 28 days 29 days 30 days More than 30 days f) Basic Pay - Is pay: <-- Please select --> slightly more significantly more slightly less significantly less g) Other benefits THANK YOU FOR TAKING THE TIME TO COMPLETE THIS QUESTIONNAIRE